Which Payment Methods Do We Accept?
We offer a variety of payment methods to make your shopping experience as convenient as possible. The following payment methods are accepted:
Credit Cards: We accept all major credit cards, including Visa, MasterCard, and American Express. Your payment is processed securely and immediately.
PayPal: Use PayPal for fast and secure payment processing. This service allows you to pay using your PayPal balance or a linked credit card.
Direct Debit: With this method, the amount will be directly debited from your bank account. Please note that some additional information may be required for this option.
Advance Payment: You have the option to pay for your order in advance. Delivery will proceed once the payment is received.
Sofort Bank Transfer via Klarna: Klarna’s Sofort Bank Transfer lets you pay directly from your online banking account. The transfer is processed in real-time, offering a fast and secure payment option.
We prioritize security and data privacy in all transactions. Your payment information is transmitted via a secure connection and is not stored.
If you have any questions about our payment methods, please don’t hesitate to contact us.
Can I Track My Order?
Yes, you can track your order! Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. This allows you to monitor the status of your shipment in real time.
To track your order, please follow these steps:
Check Your Email: Look for the shipping confirmation email sent to the address you provided during checkout.
Check Your Spam Folder: If you haven’t received an email, please check your spam folder, as emails sometimes end up there.
Click the Tracking Link: In the email, you will find a link to the carrier's tracking page. Click on this link to view the current status of your order.
Enter Your Tracking Number: Alternatively, you can also visit the carrier's website directly and enter your tracking number to see the latest updates.
If you have any questions about your order or encounter any issues with tracking, please do not hesitate to contact our customer service team. We are here to help!
Email: support@salvatoreferrara.com
Can I Modify My Order After Placing It?
Unfortunately, it is not possible to modify an order once it has been placed. We recommend carefully reviewing your order before finalizing the checkout process.
However, if you have any questions or concerns regarding your order, please do not hesitate to contact us. We are happy to assist you as much as we can.
Email: support@salvatoreferrara.com
Do I Have the Option to Cancel My Order?
Unfortunately, it is not possible to cancel your order once it has been placed. This is because a cancellation would lead to discrepancies in the shipping process, which could affect the handling and delivery of your order.
We recommend reviewing your order carefully before finalizing the checkout process. If you have any questions or concerns about your order, please do not hesitate to contact us. Our customer service team is always available and happy to assist you.
Email: support@salvatoreferrara.com
Do I Need a Registered Customer Account to Complete a Purchase?
No, you do not need a registered customer account to complete a purchase. You can also shop as a guest.
However, having a registered customer account offers the advantage of a faster checkout process, as your information will be saved, allowing you to save time on future orders. Additionally, you will receive notifications about upcoming collections from Salvatore Ferrara, ensuring you don’t miss any new releases.
If you have any further questions, please feel free to reach out to us.
Email: support@salvatoreferrara.com
Are You Interested in Subscribing to Our Newsletter?
Thank you for your interest in our newsletter! By subscribing, you will receive regular updates about our latest products, exclusive offers, and news from Salvatore Ferrara.
To subscribe, simply enter your email address in the designated field on our website.
If you have any questions or need assistance, please feel free to reach out to us.
Email: support@salvatoreferrara.com
How Long Does Delivery Take?
Delivery time is typically 2-3 business days within Germany. For orders to other EU countries, the delivery time ranges from 3-7 business days.
Please note that these times may vary due to factors such as the processing of your order and the respective shipping conditions.
What Are the Shipping Costs?
Shipping is free for all orders.
Do You Ship Internationally?
We currently ship only within Europe. However, for international orders outside of Europe, feel free to contact us—we’ll be happy to help find a solution.